Silver Service Program

Basic Course

Duration:  from 2 days to 5 Days depending on the choice of modules
  1. Introduction to Corporate Aviation

  2. Communication including Cultural Awarness/Art of Hospitality, confidentiality rules

  3. Customer care excellence

  4. Service & Service Protocol - Specific table settings & serving styles for European, Middle East, African, American, Asian Customer within different types of aircrafts

  5. Culinary Design, plating food with a Chef

  6. Luxury dishes with a Chef (Caviar, Balik Salmon, Sushi, Foie Gras, Truffle, Cheese, ..)

  7. Oenology,Champagne, spirits with a sommelier

  8. Tea and Coffee including arabic coffee service

  9. Special Meals / Sushi / Kosher/Halal

  10. Welcomes (level 1)

  11. Hygiene and Safe Food Handling HACCP

  12. Preflight  and boarding duties

  13. After landing duties

  14. Catering order & menus

  15. Aircraft Inventory and Cleaning

  16.  Galley preparation

  17. Cabin  preparation and decoration 

  18. Tableware Presentation, Napkin folds, Cutlery, Glassware

  19. Flower Art (level 1)

  20. Bedroom set up (level 1)
  21. Batheroom set up (level 1)

  22. In-flight child care excellence

  23. Welcoming Pets on board

Advanced Course

  1. Communication including Cultural Awarness/Art of Hospitality

  2. Culinary Design, plating food with a Chef (level 2)

  3. Luxury dishes with a Chef (Caviar, Salmon, cheese, chocolates...)(level2)

  4. Welcomes (level 2)

  5. Oenology,Champagne, Coktails & spirits (Level 2)

  6.  Service & Service Protocol - Specific table settings & serving styles for European, Middle East, African, American, Asian Customer within different types of aircrafts (level 2)

  7.  Hygiene and safe Food Handling HACCP

  8.  Menus creation (level 2)

  9.  Galley preparation (level 2)

  10. Cabin  preparation includind Tableware Presentation (Cutlery, Glassware...)

  11. Bedroom set up (level2)

  12. Bathroom set up (level 2)

  13. After landing duties

  14. Special Meals / Sushi / Kosher/Halal

  15. Tea and Coffee including arabic coffee  service

  16.  Flower Art (level 2)

  17. Mastering Personal Presentation

Duration:  from 2 days to 5 Days depending on the choice of modules