Customer Care Excellence


This training is specifically designed to develop the participants’ skills, Knowledge and behaviours to offer excellent customer care. It also empowers employees to provide effective solutions to customer and go above and beyond the point of purchase but also  facing problems, when they arise.

Who is Concerned

  • FBO

  • Operator's Customer Service

  • Airline's Customer Service

Course Format

  • Open course

  • Duration : 1 to 5 days depending on customer needs.

Course Content

  • Defining customer service

  • Handling customer enquiries

  • Establishing customer needs and responding to requests

  • Handling customer requests

  • Complaint handling practice

  • A long lasting customer relationships

  • Resilience, implemnting good practices


  • French

  • English

Training Dates

  • Our open course is a fexible way to register crew members when they are available.


  • Paris

  • Lisbon

  • In-house sessions at Customer's facilities, even abroad.


Prices will be sent upon request