This training is specifically designed to develop the participants’ skills, Knowledge and behaviours to offer excellent customer care. It also empowers employees to provide effective solutions to customer and go above and beyond the point of purchase but also facing problems, when they arise.
Who is Concerned
Operator's Customer Service
Airline's Customer Service
Duration : 1 to 5 days depending on customer needs.
Defining customer service
Handling customer enquiries
Establishing customer needs and responding to requests
Handling customer requests
Complaint handling practice
A long lasting customer relationships
Resilience, implemnting good practices
Our open course is a fexible way to register crew members when they are available.
In-house sessions at Customer's facilities, even abroad.